Delivery Information

How Much is Shipping?
Shipping varies but is usually between £3.99 - £15.99 + VAT (depending on weight) for UK Mainland orders. Delivery is free when spending over £200 (ex.VAT).
What About Scottish Highlands & Offshore?

If you are NOT in UK Mainland you can either select our Royal Mail Tracked services if up to 3kg, otherwise please select Offshore at the checkout for larger orders. These have a rate of £15.99 / £16.99 and will be sent via a 48hr courier. 
When Will I Receive My Order?

Shipping estimates will appear when selecting delivery options upon checkout, however these are not set in stone as we may have to wait for stock to come in, or during busy periods such as Christmas etc.
We will dispatch UK Mainland orders either using Royal Mail Tracked 1st Class / 2nd Class
 or DPD Next Day Courier, as selected by you. A dispatch conformation will be emailed to you when the goods have been sent.
Safety Assessment Orders
If you have ordered a safety assessment, this will be emailed to you within 2 - 3 weeks of us receiving your recipes.
Urgent Orders

 UK Mainland Next Day Delivery (£9.99-£19.99 + VAT): We will give these orders the highest priority, and we will aim to ship it the same working day, if ordered before 12pm Mon-Fri. If ordered after 12pm, it will be dispatched on the next working day. Please note this delivery option is only available to UK Mainland orders. It should get to you on the next working day after dispatch, however in busy periods this may take longer due to circumstances beyond our control (such as being delayed by the courier) so we cannot be held responsible for this.
Please Note: All orders placed after 4.00pm will not begin to be processed until the next working day.
International Orders
  Please note that all orders weighing over 2kg being shipped to Europe have to go via courier. Occasionally, for larger international orders, we may require that you pay for insurance on your parcel. This is so that we are able to replace the parcel free of charge for you if it should go missing.
Please note that we do not accept payment by cheque on any international order (unless the cheque is issued in £ Sterling from a £ Sterling bank account).
What About Bespoke / Personalised Products?
Please note that Wholesale Lip Balms, or orders with bespoke items, such as personalised labels, will take longer to dispatch (allow 3 - 6 working days) but will usually be sent using a signed-for service. 
Can I See Shipping Estimates Before I Order?

Yes, you can get shipping estimates online before you place your order. After adding an item to your Basket or when viewing the contents of your Basket, just select your country from the drop-down list to view the shipping costs.